Customer
Service Mapping has two key objectives: to help organisations
define customer service in the context of their own corporate
culture; and to help generate commitment, collaboration
and creativity amongst the individuals responsible for
delivering that service.
TEST TITLE
PURPOSE
Insight Team Building Modules
The INSIGHT
Modules provide a contemporary-based interactive,
team-building tool that team members complete together
to improve team communications and productivity. Whilst
the modules can be facilitated, the system is designed
to be used by the teams themselves without outside intervention,
making it more versatile and flexible than traditional
training-based methods.
IPI Performance Appraisal Questionnaires
To appraise
the present performance of personnel in the following
five categories:
Motivational
Analysis is designed to give a picture of how individuals
prefer to work, what motivates them and the way in which
they prefer to be motivated.
Performance Skills Leader (PS Leader)
To provide
an objective needs analysis of individual leadership
effectiveness to help team leaders and managers target
areas for improvement.
