This is an amazing opportunity for an experienced Security Operations Centre Manager (SOC Manager) to take this role to another level and create an industry leading centre of excellence. You will provide leadership, management, supervision and guidance for this well-known and iconic organisation. This is a Monday - Friday role.
You will be responsible for the selection, recruitment and direct line management of all Security Operations Centre colleagues and take full responsibility for team performance including but not limited to; timekeeping, attendance, work performance and development. This will include the health, safety and welfare of your team and visitors.
As the SOC Manager, you will be responsible for the management of information and intelligence feeds for crime prevention purposes. This will include processing incoming data and creating intelligence product for dissemination for internal / external stakeholders and producing regular and ad-hoc management reports as required. You will develop innovative ways to support crime reduction and counter terrorism.
You will be responsible for ensuring the SOC is compliant with all relevant statutory and regulatory requirements, including internal Policy and Procedure. This will require a review process of existing practice ensuring key legislative changes are anticipated and addressed. Your aim will be to ensure the SOC achieves appropriate industry accreditation for its service delivery. You will ensure compliance with SIA licensing requirements.
You will be responsible ensuring CCTV is operated in line with GDPR/DPA legislation, ICO guidance and internal Policy and Procedure. This will extend to the effective process of managing CCTV archiving and Data Subject Access Request (DSAR). You will identify and report on CCTV system issues including but not limited to temporary outages, the identification of blind spots and proposals to improve the system / coverage.
Working in collaboration with key partners to ensure the security and safety of the building both front and back of house. You will also be responsible for reviewing and rehearsing disaster recovery plans that affect the SOC/location. In this role you will lead on the effective day to day use of existing technology and identify opportunities to maximise its use. In addition, you will keep abreast of the latest security technologies and regularly present tech opportunities to management.
A key role will be for you to engage with new and existing key internal and external stakeholders, both in writing and verbally which will also include presenting on an ad-hoc and periodic basis. You will form a productive relationship with Police, emergency services and external law enforcement visitors.
• A strong background having worked in SOC / control rooms for busy and complex sites is essential, along with a strong working knowledge of security and life-safety systems.
• Proven experience in relevant software.
• Excellent communication, organizational and management skills essential.
• A decisive and assertive decision maker who can interpret situations to proceed with a prioritised action plan that achieves the results required.
• A positive attitude to dealing with people and taking on challenges.
• A strong working knowledge of legislation in relation to the role, including but not limited to; the Police and Criminal Evidence (PACE) Act, s3 Criminal Law Act 1967, Theft Act, Common Law, GDPR and Private Security Industry Act 2001.
• A good practical knowledge of Health & Safety legislation, regulations and practice.
• Demonstrate a solid understanding of dynamic risk assessments.
• Demonstrate a solid understanding and operational use of security systems including but not limited to CCTV, access control, fire safety, incident management
• Intermediate level of computer literacy, confident with Microsoft Office suite and able to use and / or quickly pick up the use of other software packages