New Business Coordinator


  • £27000 - £30000 per annum
  • St Albans
  • Posted: 19/11/2020
  • Permanent
  • Job Ref: RG-2

Job Details

DUTIES & RESPONSIBILITIES

Communicate and build relationships with new and existing subcontractors to request
quotations and book works in accordingly
Schedule works for technicians and subcontractors and coordinate them to ensure that they
comply with specifications to meet financial and operational targets
Communicate with all clients providing a seamless customer experience. This includes
booking in works and updating them on projects
Liaise with the supply chain team to ensure all equipment is organised for all projects on time
and within the financial targets
Complete O&M Manuals on completion of projects
Complete Project RAM’s pre project
Complete background administration work to ensure the projects are coordinated correctly
Communicate and Liaise with the sales account managers and assist with any
queries they may have on their projects
Answering emails & telephone calls from both customers and internal colleagues
Administering job reports & paperwork from field technicians
Working closely within the installation team to coordinate and manage all resources efficiently
To be able to provide cover to colleagues in the operations department when the need arises
Quoting small works following reports based around new business takeovers
and recommendations

SKILLS, COMPETENCIES & ATTRIBUTES
Expertly handle all contact with our customers via telephone and email whilst ensuring the
customer journey is seamless throughout
Excellent verbal communication skills
A positive, proactive and customer focused attitude
To be a committed team member
An ability to manage and prioritise your workload in a fast-paced environment
A logical approach to your work
Confidence in working with a variety of internal systems and willingness to learn new systems
Operate with independence and integrity
Being able to use your own initiative when completing day to day tasks
Good spoken & written English
Excellent time management skills enabling to meet all set deadlines
To be a part of growing a sustainable dynamic business
Excellent geographical knowledge for scheduling purposes

EXPERIENCE

Comfortable using all Microsoft Office programs.
You will be able to deliver an unrivalled quality customer experience
A clear understanding of developing & managing a busy workforce of technicians
Highly organised
Experience in an office-based environment
Coordination and Organising of teams & individuals


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