Engineering Coordinator


  • £25000 - £26000 per annum
  • St Albans
  • Posted: 07/06/2021
  • Permanent
  • Job Ref: 159101343

Job Details

ROLE OVERVIEW:

An exciting opportunity for a driven individual who is looking to become part of an ambitious and
growing business. You will be joining our established and successful organisation and become a
valued member of our operations team. The role utilises the latest Saas technology systems and
requires continues two-way communication to successfully coordinate the engineering team. An
individual with the ability to confidently learn and operate new software systems would thrive in
this position.
All aspects of the role must be performed in line with the business’s values to realise our vision by
providing unrivalled customer experience and professional service to our clients. The position
requires high levels of self-motivation, organisation and must be performed with integrity and
dedication. In return we are committed to empowering and developing exceptional talent,
maintaining our friendly and supportive environment to ensure we get it right first time every time.

DUTIES AND RESPONSIBILITIES:

  •  Efficiently forward schedule multiple engineer diaries
  •  Organising and managing the field engineers on a day to day basis
  •  Answering emails & telephone calls from both customers and internal colleagues
  •  Completing the monthly service run process utilising the Saas products
  •  Administrating job reports from the field engineers
  •  Responding to reactive works in a proactive way
  •  Working closely with all members of the operations team
  •  Working closely with the account managers to provide a high level of customer service to
  • all accounts
  •  To provide cover to colleagues in the operations department when the need arises
  •  Organising remedial works following service visits.


SKILLS, COMPETENCIES & ATTRIBUTES:
  •  Expertly handle all contact with our customers via telephone and email whilst
  • ensuring the customer journey is seamless throughout
  •  Excellent verbal communication skills
  •  A positive, proactive and customer focused attitude
  •  To be a committed team member
  •  An ability to manage and sprioritise your workload in a fast-paced environment
  •  A logical approach to your work
  •  Confidence in working with a variety of internal systems and willingness
  • to learn new systems
  •  Operate with independence and integrity
  •  Being able to use your own initiative when completing day to day tasks
  •  Good spoken & written English
  •  Excellent time management skills enabling to meet all set deadlines
  •  To be a part of growing a sustainable dynamic business
  •  Excellent geographical knowledge for scheduling purposes               
Experience:
  •  Comfortable using all Microsoft Office programs.
  • You will be able to deliver unrivalled quality customer service
  •  A clear understanding of developing & managing a busy workforce of engineers
  • Highly organised
  • Experience in an office based environment


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