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Job Details

A leading manufacturer of security and CCTV-related products is looking for a Bilingual 1st Line Support Engineer to join their team.

Key Responsibilities:
• Provide timely and accurate advice and support via telephone, email, and remote control to all customers/distributors/users
• Effectiveness in understanding problems and making timely, practical decisions
• Accurately log all customer issues received into the CRM database
• Follow up on open tickets and ensure customers are kept up to date at all times with the progress
• Maintain and develop the companies adopted CRM system ensuring all data relating to customers and support tickets is accurate and always up to date
• To provide a high level of support to customers and associated service facilities.

Requirements:
• A background in IT is required, and any experience/knowledge of the Security industry would be beneficial
• Networking or Camera experience would be advantageous
• English language skills are essential, along with at least two of the following European languages skills; Spanish, French, Italian, or German
• A willingness to learn is a must
• Ability to communicate on all levels clearly and concisely – both written and verbal
• Self-motivated and able to work on my own and under pressure
• Good time management and priority handling with previous experience of working in a customer-facing environment
• Ability to work within tight deadlines and schedules
• Display an alignment with company values including passion, integrity, honesty, and respect
• Business or Technical Degree Level Education would be desirable, as would any Industry related qualifications
• PC Literate - Intermediate & Advanced ‘Microsoft Office’ skills to include Excel
On offer is a negotiable basic dep on exp