Control Room Manager

Control Room Manager
to £75K + Bonus + Benefits Package
Based West London

We are recruiting a Control Room Manager for our client a leading security services specialist. In this exciting opportunity the successful candidate will lead the launch of a brand-new, state-of-the-art security control room at one of London’s most prestigious iconic multi-purpose destinations.
The Control Room Manager will be responsible for the CCTV, alarms, incident response, and 24/7 security operations across a high-profile estate. This role offers a rare opportunity to build a control room operation from the ground up, shaping policies, technology, team culture, to lead, train, and develop a high-performing team while working closely with emergency services and senior stakeholders. This is a truly exciting and rare opportunity.
Skills

• Leadership and team management, including shift supervision and performance reviews
• Crisis management and emergency response coordination
• Incident detection, assessment, and reporting
• Development and implementation of policies, procedures, and operational standards
• Training design and delivery for security and control room personnel
• Proficiency in security systems management: CCTV, access control, alarm panels
• Effective communication with internal teams, senior stakeholders, and external agencies
• Analytical and decision-making skills under pressure
• Rostering, resource planning, and shift management
• Use of IT and security management software (MS Office, security monitoring platforms)

Knowledge

• Security control room operations and best practice frameworks
• Emergency planning, crisis response, and business continuity principles
• CCTV, fire alarm, and access control systems
• Security reporting standards, GDPR, and data protection compliance
• Regulatory and legal compliance requirements relevant to high-profile estates
• Industry trends in security technology and control room operations
• Multi-agency coordination (police, fire, emergency services)
• High-risk environment operational protocols

Experience

• Managing a security control room in a high-risk, fast-paced environment
• Leading incident management, crisis response, and emergency planning exercises
• Designing, implementing, and maintaining control room policies and procedures
• Recruiting, training, and developing a high-performing security team
• Oversight of 24/7 security monitoring operations
• Writing comprehensive security reports, procedural documentation, and business cases
• Working with IT/technical teams to maintain operational security systems
• Direct collaboration with law enforcement, emergency services, and senior stakeholders