Service Engineer - London

  • c32k Basic + 42,000 + OTE
  • London
  • Posted: 17/11/2020
  • Permanent
  • Job Ref: 159101125

Job Details

An excellent opportunity has arisen for a Service Engineer with the M25 (London) to join a large, stable and well respected company in the security sector. With a turnover in excess of £70m this company offers the chance to work with Blue Chip clients and to expand your product knowledge with a market leader.
To be responsible for:-
1. Responding to Customer calls which have been logged by the Service Help Desk in an efficient and professional manner
2. Carry out Preventative Maintenance Visits to contracted sites
3. Be available for out of hours call out on the Call Rota
4. Work within the Service Team to comply within the N.S.I. for Security Systems and Service Management Systems.

Candidate Profile.
Candidates for this position will need to have experience in service and maintenance of large, integrated security systems including Analogue and IP CCTV, Access Control and Intruder Detection Systems and an understanding of PC Hardware and Software platforms. You will be able to work as part of a team, bring enthusiastic in your work and utilise a positive attitude. Excellent Customer Service skills are also essential.
The ideal candidate will hold either a City & Guild or NVQ Qualification in Electronic Engineering (or equivalent) and experience in Pelco Endura 1 &2, C Cure, Janus, Genetec, Milestone, Synectics and Casi Rusco Diamond Control systems is desirable but not essential.

The hours of work are 08:00 to 17:00, and would expect their engineers to be on site or well on route by 08:00 and leaving site at around 17:00, therefore paid travel time, at standard rate, for a maximum of 1.5 hours each way.
Overtime is paid at the following rates:
Monday to Friday: 40 hours shall be worked before overtime premium is calculated. Premium time is time and a half
Saturday (00:01 to 24:00 hrs) hours worked shall be at time and a half
Sunday (00:01 to normal start time Monday) hours worked shall be at double time
Bank Holidays – double time
call-out allowance is £225 per week before any overtime is calculated.
Therefore, it is calculated, a reasonable OTE for the role would be around £42,000+.

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