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Job Details

Job Overview:

Site based engineer predominantly covering High Security Clearance sites and other sites in the London/South region and assist where necessary other engineers. This role will deal with daily fault requests and PPM duties for large scale, high end integrated systems from a proactive client and to look after the daily tasks involved in keeping an important site/s safe and secure. The potential areas of work and the client demands will require the successful candidate to obtain a high level of vetting. The engineering role will require a great deal of flexibility and you will need to demonstrate a ’can do’ attitude and be able to stay away when required. You will become a member of a small team of engineers all who work under the control of client’s on-site call system. The position is ideal for someone looking for a varied, dynamic role often dealing with large scale systems incorporating new technologies within a demanding customer. Successful candidate will be confident to work in a high secure environment.

Principal Accountabilities:
General

• Provide a reliable, courteous, efficient and effective service.
• Maintain a positive image of the company to the customer at all times, through high standards of dress and customer communications.
• At the completion of each service visit close or update the helpdesk with the call status
• Ensure that any company vehicle provided is maintained in good working order
• Maintain a high level of personal performance demonstrating a willingness to help colleagues.
• A flexible approach to working hours.
• Adhere to the company’s Management Systems.
• To undertake any other duties as required by the Service Manager in delivering a top class service to the client
• Assist with the call out rota.

Field/Site Based
• To provide day to day care, maintenance and repair of the large scale Analogue and Digital CCTV Systems in a high secure hospital environment.
• To provide day to day care, maintenance and repair of the large scale control rooms.
• To provide day to day care, maintenance and repair of Access Control Systems.
• To be able to support and maintain Perimeter Detection Systems
• To complete a planned preventative maintenance regime.
• Occasional nights away.
• Assist with the call out rota.

Key personal attributes:

• Analytical thinker, with a methodical approach to problem solving.
• Confident and able to complete documentation
• Able to multitask and work to tight schedules.
• Good at knowledge sharing
• Keen to develop new skills.
• Good self-discipline skills (organized, reliable, self-starter).
• Flexible approach to working practices and requirements.
• Team player – offers support and knows when to seek help.
• Strong customer and communication skills.
• Good telephone manner that inspires customer confidence.

Qualifications and experience:

• Sound knowledge of CCTV, IT and PID Systems on varying scales.
• Sound knowledge of Access Control systems with Site Mustering
• Sound knowledge of DVR systems.
• On site repair capability.
• It is desirable to have knowledge of:
o PID’s
o Cortech GUI
o Synergy 3
o CCure 9000
o Video Matrix Systems
o Viconnet
o Raid Recording
o First line repairs on Turnstiles and Barriers (various)