Job Details
The Role
The primary purpose of this position is to diligently undertake all installation, service maintenance repairs and planned preventative maintenance activities within a geographical area.
Job profile
This role is for a person with a blend of abilities including strong technical skills but also an individual with high customer focus abilities with an aptitude for self-discipline, loyalty and teamwork.
Key Responsibilities
- Service Calls, problem solving and delivering closure on integrated security system defects.
- Undertaking Planned Preventative Maintenance (PPM) activity on existing systems.
- Installing small changes additions to existing systems.
- Undertaking surveys and assisting in the preparation of pricing for works required to customer sites.
- Preparing feedback and regularly communicating progress to the service administrator.
- Assisting the project teams installing, commissioning and completion of projects and checking as built documentation.
- Assisting the PM with effective customer communications during the lifetime of the project.
Professional Experience:
The candidate will require a working knowledge of the following systems:
- Access Control: A working knowledge of Gallagher access control is ideal but other systems are acceptable.
- CCTV: A working knowledge of both IP and Analogue CCTV systems including the use of network video recorders. Knowledge of Avigilon is advantagous.
- Integrated Systems: Experience with major integrated IP based Access Control/CCTV/Intruder systems/Perimeter detection systems that are fully integrated.
- Intruder Alarms: Basic competency on setting up and problem solving on intruder systems.
- Intercoms: Basic competency on setting up and problem solving on Intercom systems.
- Service: The successful candidate will have a good working knowledge of service/small works in the security industry with at least 5 years’ experience.
- Experience of working on these systems across WAN environments is important.
Personal Skills:
- Strong team member, collaborator and self-starter.
- To be self-motivated and driven.
- To have the ability to plan and monitor work to tight time scales and deadlines.
- Work under pressure across multiple projects.
- Good verbal and written communication skills, including the ability to prepare reports.
- Ability to work creatively and innovatively dealing with core issues with customers.
- Ability to form good working relationships with colleagues, customers.
- Ability to understand and disseminate specifications and technical drawings.
- Have a good eye for detail.
- To be able to display initiative and to have strong attention to detail.
- To have good organisational and time management skills.
- To have good presentation and customer facing skills.
- To be computer literate and proficient in all core Microsoft Office packages.
- Be able to work alone or as part of a large team.
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